Royal Fail, and others
Dial the fiendishly expensive 0845 or 0870 number and 'press one for sales, two for accounts, three to reschedule a delivery, four if you'd like to strangle the driver...' This is a genuine conversation: cheerful female voice: "we can deliver tomorrow." "Yes, but I work an early shift and am not in in the mornings. Can you deliver in the afternoon?" "I'm sorry we can't give an exact time." "Well can you deliver it to my office - reception there is open all day." "I'm sorry, we can't do that without the permission of the sender." "Well, who is the sender?" "I'm sorry, we're not allowed to give out that information."
Mail-order and internet shopping is, so we hear, booming, and yet the courier companies are still stuck in a time-warp where every front door has, behind it, a compliant housewife with nothing better to do than wait around until they choose to call. Their real interest (and biggest earner) of course, is business packages which can be delivered Monday to Friday, nine to five, and the rest of us can go hang. And don't even suggest evening or weekend deliveries.
No, the record is not seven minutes, One morning my wife Jill was in the kitchen and saw something drop through the letter-box. No-one had knocked or rung. She picked up the 'we tried to deliver...' card, and opened the door to see the courier's van disappearing into the distance. I think they call it 'knock down Ginger', only in reverse.
And this morning history repeated itself. I am waiting for an important delivery for a presentation on Saturday and was in the kitchen at 10:20. At 10:27 I saw a card on the doormat from the Royal Fail - 'we tried to deliver...' etc. No-one had knocked or rung the bell. It was timed 10:25. I went to the door but, of the van, there was no sign. Now I can't pick up the delivery for 24 hours and I have to go to the main post office in Worthing which is just about the least conveniently-situated building in the known world, unless you want to pay £1 to park and then walk (assuming there's a space, of course).
I mean, if they don't want to deliver parcels for a living, why don't thy just get a job designing cathedrals or something? (© Basil Fawlty, 1975).

